1. WHO WE ARE

1.1 You are contracting with 247 MAP Diagnostics and Remapping, a company registered in England.

2. PROVIDING SERVICES

2.1 These Terms and Conditions will be binding between the Company and you, the customer, upon booking your vehicle in for work with us. Where you, the customer, are a consumer, these Terms and Conditions do not affect your statutory rights.

2.2 We require certain information from you to provide our services. Examples include the make, model, engine, age, and mileage of your vehicle. We will not be liable for any delay or non-performance where you have not provided this information or where it is inaccurate.

2.3 It is the customer’s responsibility to ensure the vehicle is in correct working order without underlying faults. We make no representations or warranties that the services and products we supply will not cause damage to your vehicle, owing to, but not limited to, an underlying fault or poor servicing. Prior to carrying out any software tuning to a vehicle, we will carry out a basic inspection. This inspection is not guaranteed to identify all underlying defects that may cause your vehicle to fail after tuning.

If we advise you that carrying out our services may cause damage to your vehicle over time, and you choose to proceed, you do so at your own risk. High-mileage vehicles or poorly maintained vehicles are common examples where we may issue such advice. We accept no liability for any damage or financial loss connected with your use of our services.

2.4 We make no representations or warranties that our services will not expose or worsen a previously unknown fault or weakness in your vehicle, which may ultimately lead to failure.

2.5 We make no representations or warranties that the use of our services will not invalidate any manufacturer or third-party warranty you may currently have in place.

3. IF THERE IS A PROBLEM WITH THE SERVICES

3.1 In the unlikely event that there is any defect with the services we provide or products we supply:

(a) Contact us as soon as reasonably possible.
(b) Give us a reasonable opportunity to repair or fix any defect.
(c) We will use every effort to repair or fix the defect as soon as practicable and, in any event, within 7 days.

3.2 You will not have to pay for us to repair or fix a defect under this clause.

3.3 We will not accept liability for any work carried out by a third party where you have not first allowed us the opportunity to rectify the defect in line with clause 3.1.

3.4 Where we have failed to rectify a defect within 7 days in line with clause 3.1, we will only be liable for third-party work where you have obtained our written permission and provided three written quotes in advance.

4. OUR LIABILITY TO YOU

4.1 If we fail to comply with these Terms and Conditions, we are only responsible for loss or damage to a vehicle (or its accessories or contents) that is a foreseeable result of our breach or negligence. We are not responsible for loss or damage that is not foreseeable.

4.2 We are not liable for any costs associated with recovering a vehicle that has broken down.

4.3 Where you are a consumer, we only supply our services or products for domestic and private use. You agree not to use them for commercial or resale purposes. We have no liability for any loss of profit, business interruption, or loss of business opportunity.

4.5 We do not exclude or limit our liability for:
(a) Death or personal injury caused by our negligence.
(b) Fraud or fraudulent misrepresentation.
(c) Breach of statutory terms under the Supply of Goods and Services Act 1982.
(d) Defective products under the Consumer Protection Act 1987.

5. YOUR RIGHTS TO CANCEL AND REFUNDS

5.1 Before we begin providing services, you may cancel a booking at any time by contacting us. We will confirm your cancellation in writing.

(a) If you cancel before work starts, we will refund any payments for services not provided.
(b) If you cancel after work has started, you will be charged for the reasonable costs incurred, deducted from your refund or invoiced to you.

6. OUR RIGHTS TO CANCEL

6.1 We may cancel a booking before work starts if:

(a) An event outside our control occurs, or
(b) Key staff, equipment, or materials are unavailable.

If this happens, we will contact you promptly. Any payments made in advance for unprovided services will be refunded.

7. CONTACTING US

7.1 If you have questions or complaints, please contact us by email at info@247map.co.uk

8. HOW WE USE YOUR INFORMATION

8.1 We will use your personal information to:
(a) Provide our services.
(b) Process your payment.
(c) Inform you of similar services we offer (you may opt out at any time).

9. OTHER IMPORTANT TERMS

9.1 We may transfer our rights under these Terms and Conditions to another organisation, but this will not affect your rights.

9.2 We may amend these Terms and Conditions from time to time.

9.3 We have a lien on your vehicle and its contents for any unpaid sums owed.

9.4 We reserve the right to charge for storage if your vehicle is not collected within 7 days of completion.

9.5 We are not responsible for loss or damage to vehicles or property except where caused solely by our negligence. We do not accept liability for indirect or consequential losses.

9.6 This contract is between you and us only.

9.7 Each clause of these Terms and Conditions operates separately. If any are found unlawful, the rest remain valid.

9.8 If we fail to enforce any rights under these Terms and Conditions, it does not waive those rights.

9.9 These Terms and Conditions are governed by English law.